Sign-in and connection

Messages about signing in, Data Agent responses, credits, updates and downloads, and what to do about each.

Signing in

BioBase could not check your sign-in. Check your connection and try again.

BioBase checks your sign-in when it opens and couldn’t reach Infera. Once you’re online, select Sign in to Infera or reopen the project.

Sign-in did not finish. Try again and approve the request in your browser.

The browser step was canceled or took too long. Select Sign in to Infera again and select Approve in the browser.

Sign-in was cancelled. Start again.

A second sign-in or a sign-out started while this one was open.

Your BioBase sign-in has expired. Sign in again to continue.

Infera rejected the saved sign-in, so BioBase signed you out. Select Sign in to Infera.

Infera no longer accepts your BioBase sign-in. Sign in again to continue.

Infera ended this device’s sign-in, for example because an administrator revoked its access. If the message returns after you sign in again, ask an administrator on your Infera account whether this device’s access was removed.

Your OS credential store is unavailable. This sign-in lasts only until BioBase closes.

The operating system’s credential store (Keychain on Mac, a keyring on Linux) is locked or not set up, so BioBase can’t save the sign-in. Sign in to the credential store or set it up, then sign in to BioBase again. Until then, you sign in each time you open BioBase.

Your Infera account does not have access to the Data Agent. Ask an administrator on your Infera account to enable it, then sign out and sign in again.

BioBase reads your account’s permissions when you sign in, so access granted afterward applies only after a fresh sign-in.

Your workspace request is awaiting approval. Access is enabled after an Infera administrator approves the request.

Most accounts are ready once the email address is confirmed. Infera reviews some workspace requests before enabling access. To ask about yours, email [e-mail].

This workspace request was not approved. Contact Infera support if you believe this needs review.

To ask for another review, email [e-mail].

Your Infera plan does not include this. Ask an administrator on your Infera account to enable it.

When the message lists plans, each of those plans includes the feature. Compare plans under Usage and billing in Data Agent settings.

This BioBase action is not available on Infera right now. Try again later, or contact Infera support.

This version of BioBase uses a feature Infera isn’t serving yet. Try again later. If it continues, email [e-mail].

BioBase could not complete the request.

A network or server failure returned no further detail. Check your connection and try again. If it continues, email [e-mail].

In the browser tab

These appear in the browser tab that BioBase opens for sign-in.

Sign-in could not be verified

The tab belongs to an earlier or different sign-in attempt. Close it, return to BioBase, and select Sign in to Infera again.

Sign-in stopped

The sign-in was cancelled or declined in the browser. Select Sign in to Infera in BioBase when you’re ready.

Sign-in could not be completed

Infera returned to BioBase without completing the sign-in. Select Sign in to Infera in BioBase to start again.

Data Agent

This Data Agent workspace did not open.

The workspace did not load from Infera. Check your connection, then select Try again.

A response looks stuck

While an analysis runs, its workspace shows Analysis running in the sidebar and the response shows the elapsed time. To end the response, select Stop. A message you send while a response runs waits and starts when that response finishes.

The analysis was stopped before your message was saved. Send it again.

You sent a follow-up while the analysis ran, and Stop ended the response before BioBase saved the follow-up.

Your message was saved before Stop and could not be removed. Remove it now?

The follow-up stays queued and runs next. To discard it, select Remove message.

This workspace has used its weekly allowance and prepaid overage. An account admin can add compute under Manage, on the Usage page, or you can wait for the allowance to reset next week.

Usage and billing in Data Agent settings shows the reset date and reads “Credits are used up. Add overage to continue.” To continue before the reset, select Add overage, which opens billing in your browser.

Updates and downloads

BioBase could not restart to install the update. The update installs the next time you quit BioBase.

Your work stays open, and the update installs when you quit BioBase.

The last update did not finish installing. Close other apps using BioBase files, then try again.

Then select Restart to update, or quit BioBase to install.

BioBase could not start the update installer. Quit BioBase and open it again to finish the update.

The installer received the update but didn’t run, and trying again in the same session can’t start it.

BioBase could not reach the release feed. Check your network connection, then try again.

Once you’re online, select Check for updates in Settings, General. BioBase also checks on its own periodically.

This build's Windows update channel is closed until a signed release is published. Contact Infera support if you need to update now.

To ask about updating, email [e-mail].

Paused until a signed release is published

The Desktop Apps card in the Infera web app shows this for Windows downloads. Trying again doesn’t change it. To ask about BioBase on Windows, email [e-mail]. See Install BioBase.

Temporarily unavailable

The installer for that platform didn’t load on the Desktop Apps card. Select Try again on the card. If it continues, email [e-mail].

BioBase installers are temporarily unavailable.

The Desktop Apps card couldn’t load any installer. Select Try again on the card. If it continues, email [e-mail].