> ## Documentation Index
> Fetch the complete documentation index at: https://biobase.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Sync problems

> Sync states that look stuck, failed transfers, and messages from the backup panel.

<AccordionGroup>
  <Accordion title="The chip says Local and does not change">
    Backup is off for this workspace, or you're signed out. Signed out, the panel reads "Automatic sync resumes after sign-in." Sign in, or turn on **Back up this folder** in **Backup and sync**. If the strip reads "Files on this device are not in Infera Cloud.", select **Sync now**. See [Backup and sync](/your-data/backup-and-sync).
  </Accordion>

  <Accordion title="The chip says Cloud">
    The workspace's files are in Infera Cloud and not yet on this device. Open the workspace to download it, or select **Download to this device** in the backup panel. Offline, the strip reads "Reconnect to download this workspace."
  </Accordion>

  <Accordion title="The chip says Diverged">
    Files changed both here and in Infera Cloud since the last sync. For each file, select **Keep the local version** or **Use the cloud version**. See [Conflicts and deletion](/your-data/conflicts-and-deletion).
  </Accordion>

  <Accordion title="BioBase could not read every file in this workspace folder, so nothing was changed. Reconnect the drive that holds it, then select Sync now.">
    BioBase stops rather than sync a partial folder, so files it couldn't read aren't treated as deleted.
  </Accordion>

  <Accordion title="A cloud file failed verification and was left out. Select Sync now to try it again.">
    The downloaded copy didn't match the backed-up file, so BioBase didn't put it in the folder, and the next sync downloads it again. The same applies to "N cloud files failed verification and were left out."
  </Accordion>

  <Accordion title="[workspace title] did not finish backing up. Open that workspace and select Sync now.">
    A background sync covers every workspace with backup on, and this one failed or left a warning. Opening the workspace shows its specific message. With several workspaces, the message reads "N workspaces did not finish backing up."
  </Accordion>

  <Accordion title="Cloud sync failed.">
    The sync stopped without a more specific reason. Check your connection, then select **Sync now**.
  </Accordion>

  <Accordion title="Cloud restore failed.">
    The restore stopped without a more specific reason. Check your connection, then restore the version again from **Version history**.
  </Accordion>

  <Accordion title="Infera Cloud is updating sync. Try again shortly.">
    Nothing was uploaded, and no files were removed from this device. Select **Sync now** again in a few minutes.
  </Accordion>

  <Accordion title="Wait for the current transfer to finish, then try again.">
    Another upload or download for this workspace is running; its progress shows in the panel. The variant "Wait for the current transfer to finish, then turn on backup." appears when you turn on backup during a transfer.
  </Accordion>

  <Accordion title="[workspace title] already syncs this folder. Choose a different folder for this workspace.">
    Each folder backs up one workspace. Select **Change folder** and choose another folder.
  </Accordion>

  <Accordion title="Choose a folder outside the BioBase application data folder.">
    BioBase keeps its own data there. Select **Choose folder** or **Change folder** and pick a folder elsewhere, such as one in your Documents folder.
  </Accordion>

  <Accordion title="This workspace was removed from Infera. Its files are still in this folder.">
    The workspace was deleted from another device or the web app. BioBase stops syncing it and leaves the folder as it is.
  </Accordion>

  <Accordion title="BioBase could not download this workspace onto this device. Open it again to retry.">
    Check your connection, then open the workspace again.
  </Accordion>

  <Accordion title="Infera Cloud has not yet cleared this workspace. BioBase keeps everything here and will try again when the workspace is next opened.">
    Turning off **Back up this folder** asks Infera Cloud to delete this workspace's cloud copy, and that request did not finish. Open the workspace again until this message no longer appears. Do that before you [uninstall BioBase](/getting-started/uninstall), because BioBase retries only when the workspace is opened.
  </Accordion>

  <Accordion title="BioBase could not clear the analysis environment for this workspace. It will try again before the next analysis.">
    With backup off, the Data Agent's outputs are copied from the cloud analysis environment into your workspace folder, then deleted from the environment. Every output is already in your folder; only the deletion failed. See [Where your data lives](/your-data/where-your-data-lives).
  </Accordion>

  <Accordion title="BioBase kept earlier outputs in the analysis environment. Reconnect and select an available folder to recover them.">
    BioBase couldn't reach the workspace folder to copy the outputs in, so it left them in the analysis environment. Reconnect the drive that holds the folder, or select **Change folder** to choose one that's available.
  </Accordion>
</AccordionGroup>


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